1. General Refund Principles
- Subscription payments are generally non-refundable once billed, except where required by law.
- Approved refunds are limited to amounts actually paid for the affected period.
- Exceptional credits may be granted in good-faith cases at our discretion.
2. Eligibility and Non-Refundable Cases
Refunds may be considered for duplicate charges or billing errors.
Refunds are generally not available for:
- Partial usage after successful account access.
- Change-of-mind purchases.
- Missed cancellation before renewal.
- Suspension for Terms violations.
3. Request and Review Process
- Email billing@rentbuddy.app from your account email.
- Include transaction ID, billing date, plan type, and reason.
- Submit within 30 days of charge unless local law requires more.
4. Processing Timelines
- Initial acknowledgment: within 2 business days.
- Standard review: 5 to 10 business days.
- Approved refunds typically appear in 5 to 15 business days depending on payment provider.
5. Cancellations and Chargebacks
Cancellations and downgrades apply at the end of the active billing cycle unless explicitly stated otherwise. If you suspect unauthorized payment activity, contact us first before filing chargebacks so we can resolve quickly.
6. Contact
Billing: billing@rentbuddy.app
Support: support@rentbuddy.app